Executive Support Manager, RedBrass

Who you are

You have extensive experience in executive support management, demonstrating a strong ability to lead and develop high-performing teams. You excel at managing ambiguity and defining clear metrics and goals, always working backwards from customer needs to create effective solutions. Your background includes managing diverse teams, focusing on recruiting top talent, and providing comprehensive performance management. You understand the importance of establishing sustainable workloads while meeting business goals and handling complex personnel matters with diplomacy. Strong communication skills are crucial for you, as you will interact with senior leadership and create various forms of documentation, including strategic narratives and PR/FAQs. You are committed to fostering an inclusive environment, mentoring team members, and driving process improvements while maintaining operational excellence. Your success in this position hinges on your ability to balance tactical needs with strategic goals, making thoughtful trade-offs, and consistently improving team operational metrics.

What you'll do

In this role, you will lead Amazon's executive support team, ensuring that the team operates efficiently and effectively. You will drive data-driven decision-making, establish efficient workflows, and manage complex problems with effective risk mitigation strategies. Your responsibilities will include developing and implementing strategies that align with the organization's goals, mentoring team members to enhance their skills, and fostering a collaborative environment. You will also be responsible for creating and maintaining documentation that supports the team's initiatives and communicates effectively with stakeholders. As you manage the team, you will focus on performance metrics, ensuring that the team meets its objectives while maintaining high standards of operational excellence. You will be expected to navigate complex personnel matters with diplomacy and tact, ensuring that the team remains motivated and engaged. Your role will also involve regular interaction with senior leadership, where you will present updates on team performance and strategic initiatives. You will play a key role in driving process improvements and ensuring that the team adapts to changing business needs while maintaining a focus on customer satisfaction.

What we offer

Amazon provides a comprehensive benefits package, including medical, financial, and other benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact the organization. The position offers a chance to develop your leadership skills and grow within a company known for its commitment to innovation and excellence. You will be part of a team that values diversity and inclusion, fostering a culture where everyone can thrive. This role will challenge you to think strategically while also managing the day-to-day operations of the executive support team, providing a fulfilling career path within Amazon.