Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Taipei, Taiwan
Coupang is seeking a Senior Manager for Program Management in Customer Intelligence & Audit to lead the launch of Coupang Ads in Taiwan. You'll be responsible for building and leading the CX Audit team, ensuring advertising operations meet global standards.
You have extensive experience in program management, particularly in customer experience and audit processes. Your background includes building teams from the ground up and defining strategies that align with business objectives. You understand the importance of operational workflows and execution quality, ensuring that they meet global standards. You are a collaborative leader who can work across various departments, including sales, marketing, and engineering, to drive success. You are data-driven and focused on achieving optimal ROI for advertisers while maintaining an exceptional customer experience. You are passionate about innovation and efficiency, always looking for ways to improve processes and outcomes.
In this role, you will be responsible for launching Coupang Ads in Taiwan, a critical initiative for the company's growth. You will build and lead the CX Audit team, ensuring that all advertising operations processes are compliant and of high quality. You will define strategies for auditing operational workflows and execution quality, working closely with the advertising operations team to help advertisers achieve their marketing objectives. You will collaborate with cross-functional teams to ensure that the advertising solutions provided are valuable and effective. Your role will involve setting performance metrics and continuously monitoring outcomes to drive improvements. You will also be responsible for training and mentoring team members, fostering a culture of excellence and accountability.
Coupang offers a dynamic work environment where you can make a significant impact on the company's growth in Taiwan. You will have the opportunity to work with a talented team and contribute to innovative advertising solutions that enhance customer experiences. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in reimagining the shopping experience and helping customers discover the value of Coupang.
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