Staff ML Engineer - GenAI

Who you are

You have extensive experience in building and owning Conversational GenAI models over multiple years, demonstrating a strong understanding of product and operational metrics and what it takes to improve them. Your background includes a Bachelor's or Master's degree in a relevant field, equipping you with the foundational knowledge necessary for this role. You are highly motivated and possess a passion for enhancing customer experiences through innovative technology solutions.

You have a proven track record in designing, developing, and productionizing Conversational GenAI solutions, particularly in the context of customer support engineering. Your expertise spans generative AI algorithms, agentic AI design at scale, and natural language processing (NLP) for query understanding and ranking responses. You are adept at utilizing distillation techniques and other advanced methodologies to optimize AI systems.

Your analytical skills are top-notch, allowing you to design and analyze experiments using a combination of data analysis and statistical analysis. You lead your team to reasonable inferences based on data-driven insights, ensuring that your solutions are both effective and efficient. You are also skilled in reviewing code and designs of teammates, providing constructive feedback that fosters a collaborative and innovative team environment.

As a technical leader, you mentor and guide engineers, helping them grow in their roles and enhancing the overall capabilities of your team. You thrive in cross-functional collaborations, brainstorming new solutions, and iterating on products to meet the evolving needs of users. Your leadership style encourages open communication and creativity, making you a valuable asset to any team.

What you'll do

In this role, you will design, develop, and productionize Conversational GenAI solutions that enhance the customer support experience for millions of Uber Eats users worldwide. You will leverage your expertise in machine learning and engineering to drive insights and identify tech-driven product innovations. Your work will focus on optimizing algorithms and systems to improve user satisfaction and operational efficiency, ultimately leading to significant cost savings.

You will be responsible for productionizing and deploying these models for real-world applications in customer support, ensuring that they are scalable and effective. Your role will involve designing and analyzing experiments to validate the performance of your solutions, using data analysis and statistical methods to lead your team to informed decisions.

Collaboration is key in this position, as you will work closely with cross-functional teams to brainstorm new solutions and iterate on existing products. You will also take on a leadership role, mentoring and guiding engineers to foster their professional development and enhance team performance. Your contributions will directly impact the customer support experience, making it faster and more efficient for users.

What we offer

At Uber, we offer a dynamic work environment where innovation is at the forefront of our mission. You will have the opportunity to work on cutting-edge technology that directly influences the customer experience for millions of users. We value collaboration and encourage our employees to share their ideas and insights, fostering a culture of continuous improvement and growth.

We provide competitive compensation and benefits, recognizing the importance of attracting and retaining top talent in the industry. Our commitment to employee development means you will have access to resources and opportunities to enhance your skills and advance your career. Join us at Uber and be part of a team that is dedicated to transforming the way customers interact with our services.