Customer Support Engineer I - Retail

Who you are

You are an entry-level professional eager to start your career in customer support within the automotive industry. You possess strong communication skills and a desire to help customers navigate technical challenges. You are adaptable and willing to learn about cutting-edge technologies that Tekion employs in its cloud-native platform.

Desirable

Experience in customer service or technical support is a plus, but not required. A background in technology or automotive retail can help you understand the unique challenges faced by our clients. You are enthusiastic about learning and growing within a dynamic team environment.

What you'll do

As a Customer Support Engineer I at Tekion, you will be the first point of contact for our clients, assisting them with inquiries and technical issues related to our Automotive Retail Cloud platform. You will work closely with the engineering team to troubleshoot and resolve customer issues, ensuring a seamless experience for users. Your role will involve documenting customer interactions and feedback to help improve our services and products.

You will participate in training sessions to familiarize yourself with our platform and the technologies we use, including big data and machine learning. You will also have the opportunity to collaborate with cross-functional teams to enhance customer engagement strategies and contribute to the overall success of the company.

What we offer

At Tekion, we provide a supportive work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, allowing you to stay updated with the latest industry trends and technologies. We value our employees and offer competitive compensation packages, along with a culture that encourages innovation and teamwork. Join us in transforming the automotive retail industry and making a positive impact on our customers' experiences.