Salesforce CPQ & NPI Specialist

Who you are

You have at least 5 years of experience in Salesforce, particularly with CPQ and New Product Introduction processes. Your strong technical systems background allows you to navigate complex integrations and configurations effectively. You excel in cross-functional collaboration, working closely with teams such as GTM, Sales Operations, and Legal to ensure compliance and alignment with business standards. Your attention to detail ensures that all product setups, pricing rules, and related documentation are accurate and timely.

You are a proactive problem solver who thrives in a team-first culture. You understand the importance of fostering an inclusive environment and are committed to bringing your authentic self to work every day. Your ability to communicate effectively with diverse teams helps you gather requirements and define product structures that meet both business and legal standards.

Desirable

Experience with DocuSign CLM is a plus, as it will enhance your ability to manage and implement changes to agreements for new product launches. Familiarity with cloud contact center software and customer experience strategies will also be beneficial in this role.

What you'll do

In this role, you will own and drive the end-to-end New Product Introduction (NPI) process within Salesforce and Salesforce CPQ. This includes ensuring the timely and accurate setup of new products, pricing, and related rules. You will collaborate closely with the GTM, Sales Operations, and Legal teams to gather requirements and define product and pricing structures. Your expertise will be crucial in configuring and maintaining product catalogs, pricing rules, bundles, and guided selling flows in Salesforce CPQ.

You will also manage and implement changes to DocuSign CLM exhibits and agreements as required for new product launches. Your role will involve documenting and tracking all NPI activities to ensure compliance with business and legal standards. You will be responsible for driving innovation and efficiency within the NPI process, contributing to the overall success of Five9's product offerings.

What we offer

At Five9, we celebrate diversity and foster an inclusive environment where all employees can thrive. We offer a collaborative work culture that empowers you to be your authentic self. As part of our team, you will have the opportunity to work with cutting-edge cloud contact center software and contribute to enhancing customer experiences worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.

Join us in our mission to bring joy to customer experience and be part of a team that represents a variety of backgrounds, perspectives, and skills. We are committed to your professional development and offer opportunities for growth within the organization.