
The CRM platform for growth-focused B2C brands
Klaviyo, headquartered in Boston, MA, is a leading CRM platform specifically designed for B2C brands. With over 100,000 customers, including notable names like Uncommon Goods and Chubbies, Klaviyo integrates marketing automation, analytics, and customer service into a single solution. The company ha...
Klaviyo offers a comprehensive benefits package including private medical insurance, an employee stock purchase plan, company equity, generous parenta...
Klaviyo fosters a data-driven culture that emphasizes the integration of analytics and messaging to empower eCommerce brands. The company values innov...

Klaviyo • Boston, MA
Klaviyo is seeking a Senior Product Manager for their App Ecosystem team to drive the evolution and growth of their applications. You'll work in a high-growth environment, focusing on enhancing customer experiences. This role requires significant experience in product management.
You have a proven track record of 5+ years in product management, demonstrating your ability to drive significant business outcomes. You understand the nuances of managing product lifecycles and have experience in coaching and mentoring junior product managers. You thrive in high-growth environments and are eager to contribute to a team that values diverse perspectives and backgrounds.
Your expertise in user experience and customer engagement allows you to create intuitive and delightful experiences for users. You are comfortable collaborating with cross-functional teams, including engineering and design, to ensure that product goals align with business objectives. You are data-driven, using metrics to inform your decisions and validate your strategies.
You appreciate the importance of a strong app ecosystem and are passionate about enhancing how customers interact with applications. You are adaptable and open to feedback, always looking for ways to improve both your work and the team's processes. You believe in the power of collaboration and are excited to work with a team that shares your commitment to excellence.
Experience in SaaS or e-commerce environments would be a plus, as would familiarity with app ecosystems and integrations. A background in analytics or data science could enhance your ability to drive product decisions based on user behavior and market trends.
As a Senior Product Manager at Klaviyo, you will take ownership of the App Ecosystem, driving its evolution and growth. You will work closely with the Partner App Experience team to enhance how customers find, install, and activate applications. Your role will involve defining the product roadmap, prioritizing features, and ensuring that the team delivers high-quality experiences that meet customer needs.
You will conduct user research to gather insights and validate product ideas, using this information to inform your decisions. Collaborating with engineering and design teams, you will ensure that product development aligns with user expectations and business goals. You will also be responsible for defining success metrics and tracking performance to measure the impact of your initiatives.
In addition to managing the product lifecycle, you will mentor and coach junior product managers, sharing your knowledge and experience to help them grow in their roles. You will foster a culture of collaboration and innovation within the team, encouraging open communication and the sharing of ideas.
Klaviyo offers a dynamic work environment where you can thrive and grow your career. You will have the opportunity to work with a talented team that values diverse perspectives and experiences. We provide competitive compensation and benefits, along with opportunities for professional development and advancement. Join us in empowering creators to own their own destiny and make a significant impact in the world of e-commerce.
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