Manager - Talent Partnership

About Us:

Zenoti is fast-growing vertical SaaS company driven by innovation, customer obsession, and a people-first mindset. The beauty, wellness, fitness industries we operate in are our first love. With a global footprint and a strong culture of collaboration and impact, we’re building solutions that power growth for our clients - and careers for our teams.

Our Talent team is at the heart of this mission. We’re partners in unlocking performance, well-being, and long-term success.

The Opportunity:

We’re looking for a dynamic and experienced HR Generalist at the Manager level to support our teams in the US, Canada, and Costa Rica. This role, based in Bellevue (A Work-from-Office opportunity), will play a key part in shaping employee experiences, supporting people leaders, and enabling our culture of performance, inclusion, and well-being.

You’ll be the go-to People partner for employees and managers in these regions - proactive, solutions-focused, and deeply human in your approach.

Key Responsibilities:

Business Partnership & Employee Experience

• Serve as a trusted HR partner to leaders and employees across the US, Canada, and Costa Rica
• Drive employee engagement, development, and retention through proactive interventions
• Coach managers on org health, team dynamics, performance, and talent development
• Partner with global HR COEs (Talent Acquisition, Talent Operations, Total Rewards, Talent Development) to align on local needs

HR Operations & Compliance

• Ensure compliance with employment laws and practices across supported geographies. Guide Talent Operations on local requirements.
• Manage employee lifecycle processes (onboarding, internal moves, exits) with care and consistency
• Lead or support local policy development and implementation
• Manage employee relations cases with fairness, discretion, and empathy

Programs & Projects

• Support or lead people programs such as performance management, recognition, DEI, well-being, and culture-building initiatives
• Partner with Finance and Talent Operations on workforce planning, reporting, and compensation reviews
• Analyse engagement and retention data to identify themes and actions

Who You Are:

• A strong HR generalist with a mix of strategic thinking and hands-on execution
• Comfortable operating in a fast-paced, high-growth environment
• Known for your ability to build trust, navigate ambiguity, and get things done
• Emotionally intelligent, culturally aware, and driven by impact

Qualifications:

• 8–12 years of progressive HR experience, preferably in tech or SaaS environments
• Solid knowledge of US employment law; experience supporting Canada and/or Costa Rica is a plus
• Demonstrated success in employee relations, performance management, and manager coaching
• Excellent communication and relationship-building skills
• Bachelor’s degree in Human Resources or related field; HR certifications (e.g., SHRM-CP/SCP) are a plus

What We Offer:

• A purpose-driven culture that values openness, growth, and belonging
• Attractive compensation and benefits
• Comprehensive benefits package including health, wellness, and generous time-off
• A chance to truly shape how we build a great place to work across the Americas

Ready to Apply?

If you’re passionate about people and want to help shape a high-impact HR function at a company that’s scaling fast and staying human, we’d love to hear from you!