Data Center Engineering Operations Technician, DCC Communities

Who you are

You are an entry-level technician with a keen interest in data center operations and a desire to learn about critical infrastructure systems. You have a basic understanding of electrical and mechanical systems, and you're eager to develop your skills in a fast-paced environment. You thrive in team settings and enjoy collaborating with others to solve problems and improve processes. You are detail-oriented and committed to ensuring the reliability and availability of systems. You understand the importance of safety protocols and are willing to follow established procedures to maintain a secure working environment.

Desirable

Experience or coursework related to electrical or mechanical engineering is a plus. Familiarity with building management systems (BMS) and electrical power management systems (EPMS) would be beneficial. You are open to learning new technologies and practices that can enhance operational efficiency. A proactive attitude towards troubleshooting and problem-solving will help you succeed in this role.

What you'll do

As a Data Center Engineering Operations Technician, you will conduct daily building rounds to monitor and record information from various systems, including electrical, mechanical, and fire/life safety equipment. Your primary responsibility will be to ensure that these systems operate reliably and are available 24/7. You will assist in troubleshooting facility and rack-level events, working within internal service level agreements (SLAs) to resolve issues promptly. You will perform rack installations and decommissioning tasks, ensuring that all operations are completed efficiently and safely. Additionally, you will engage in preventive maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.

You will also be responsible for technical writing to support the change management program, documenting processes and procedures clearly and accurately. Monitoring daily work requests and managing them to resolution will be part of your daily tasks, ensuring that all requests are addressed in a timely manner. You will collaborate with other team members to implement the newest technology and work practices, contributing to the continuous improvement of operations within the data center.

What we offer

At Amazon, you will be part of a team that values learning and evolving. We provide opportunities for professional development and encourage you to take on new challenges. You will work in one of the most sophisticated, safe, and secure data centers in the world, surrounded by some of the brightest minds in the industry. We offer a comprehensive benefits package, including medical, financial, and other benefits, to support your well-being and career growth. Join us in our mission to be Earth's most customer-centric company, and help us make history in the world of cloud computing.