Senior Manager, Custom Development Services

Who you are

You have a proven track record in managing teams and delivering exceptional customer service — your experience in leading revenue-generating teams has equipped you with the skills to drive results and foster a customer-centric culture. You understand the importance of innovation in education and are passionate about transforming learning experiences for clients. Your leadership style emphasizes collaboration and empowerment, enabling your team to thrive in a dynamic environment. You are adept at building relationships with clients and stakeholders, ensuring their needs are met and exceeded. You possess strong problem-solving skills and can navigate complex challenges with ease. You are committed to continuous improvement and are always looking for ways to enhance service delivery and customer satisfaction.

What you'll do

In this role, you will lead the Custom Development Services team, focusing on delivering innovative solutions that meet the unique needs of our clients. You will be responsible for developing strategies that drive customer engagement and satisfaction, ensuring that your team is equipped to provide exceptional service. You will collaborate closely with other departments to align on project goals and deliverables, fostering a culture of teamwork and shared success. Your role will involve overseeing project management, ensuring that projects are delivered on time and within budget while maintaining high-quality standards. You will also be responsible for mentoring and developing your team members, helping them grow in their roles and achieve their professional goals. Regularly assessing customer feedback and service performance will be crucial in identifying areas for improvement and implementing necessary changes. You will play a key role in shaping the future of D2L's offerings, contributing to the overall mission of transforming education through innovative technology.

What we offer

D2L provides a supportive work environment that values employee wellbeing and professional growth. You will have access to mental health services, financial planning resources, and a competitive benefits package. We encourage a healthy work-life balance, offering paid volunteer days and wellness reimbursements. Our offices are dog-friendly, and we host social events to foster a sense of community among employees. You will be part of a company dedicated to making a positive impact on education and human potential globally, with opportunities to contribute to meaningful projects that change lives.