IT Manager, Ops Tech Solutions (OTS)

Who you are

You have a strong background in IT management, with experience leading teams of IT professionals to deliver innovative technical support. You understand the complexities of IT infrastructure and are adept at managing diverse technologies, including mobile computing devices and various operating systems such as Windows, Linux, and Android. Your leadership style fosters a positive and productive environment, encouraging team development and continuous improvement.

You are committed to safety and compliance, ensuring that all safety programs and OSHA regulations are adhered to within your team. You possess excellent interpersonal skills, allowing you to effectively interact with management and staff to provide technical assistance and support operational partners. Your ability to measure and monitor team performance against Service Level Agreements (SLA) is a key strength, ensuring that your team consistently meets or exceeds expectations.

Desirable

Experience with vendor hardware and networking technologies is a plus, as is familiarity with fiber optic, copper, and wireless topologies. You are comfortable working in a fast-paced environment and can adapt to the varying technology needs of different facilities.

What you'll do

In this role, you will lead a team of IT professionals, hiring, training, and developing talent to provide exceptional technical support to Amazon's Operations team. You will plan, organize, and supervise day-to-day technical support activities, ensuring that troubleshooting and customer service issues are resolved efficiently. Your responsibilities will include establishing and maintaining policies, procedures, and processes that enhance the team's effectiveness.

You will interact with various stakeholders to identify areas for continuous improvement in IT solutions, fostering a collaborative environment that promotes innovation. Your leadership will be crucial in developing a team culture that prioritizes safety and compliance, while also driving technical excellence.

What we offer

Amazon provides a comprehensive benefits package, including medical, financial, and other benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact the fulfillment of customer promises. This position offers a chance to grow your career within a leading technology company, with access to cutting-edge resources and support for professional development.