Enterprise Account Manager

Who you are

You have experience in customer success or enterprise account management, ideally within the SaaS industry. Your strong communication skills enable you to excel in client-facing situations, and you have a passion for helping customers succeed. A technical background, including some coding knowledge or experience at developer tool companies, is highly desirable. You understand the importance of driving retention and expansion in a fast-growing environment, and you are motivated by the opportunity to empower users through innovative software solutions.

Desirable

Experience in a high-growth startup environment is a plus. Familiarity with AI technologies and their application in software development will set you apart. You are adaptable and thrive in dynamic situations, ready to tackle challenges as they arise. A collaborative mindset is essential, as you will work closely with various teams to ensure customer success.

What you'll do

As an Enterprise Account Manager at Replit, you will be responsible for driving customer retention and expansion within your assigned accounts. You will leverage your understanding of the Replit platform to help customers maximize their value and achieve their goals. Building strong relationships with clients will be key, as you will act as their primary point of contact and advocate within the company. You will collaborate with cross-functional teams, including sales, product, and support, to ensure a seamless customer experience.

You will analyze customer usage data to identify opportunities for growth and proactively address any challenges they may face. Your role will involve conducting regular check-ins with clients to assess their satisfaction and gather feedback on their experience with the platform. You will also be responsible for developing and executing account plans that align with customer objectives and drive sustainable revenue growth.

In addition, you will stay informed about industry trends and competitor offerings to provide valuable insights to your clients. Your ability to communicate effectively and present solutions will be crucial in helping customers navigate their software development journey. You will play a vital role in Replit's mission to democratize software creation and empower the next generation of builders.

What we offer

Replit offers a dynamic work environment where you can make a significant impact on the company's growth and success. You will have the opportunity to work with a talented team that is passionate about making programming accessible to everyone. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to transform the way people create software and be part of a company that values diverse perspectives and experiences.