Program Manager – Customer Support Transformation

Who you are

You have a strong background in program management, ideally with experience in customer support or operations. You understand the importance of customer experience and have a proven track record of driving transformational projects. Your ability to collaborate with cross-functional teams is essential, as you will work closely with Product, R&D, Sales, Success, and Finance teams to resolve issues and enhance service delivery. You are detail-oriented and possess excellent communication skills, allowing you to effectively manage stakeholder expectations and project timelines. You thrive in a fast-paced environment and are comfortable prioritizing multiple projects simultaneously. You are passionate about leveraging technology to improve customer support processes and outcomes.

What you'll do

In this role, you will prioritize and implement transformational projects that enhance the efficiency and effectiveness of Samsara's Global Customer Support team. You will be responsible for identifying areas for improvement and developing strategies to address them. You will collaborate with various teams to ensure that customer issues are resolved promptly and effectively, contributing to a positive customer experience. You will also track project progress and report on outcomes to stakeholders, ensuring transparency and accountability throughout the process. Your role will involve analyzing customer feedback and support metrics to inform decision-making and drive continuous improvement initiatives. You will lead cross-functional meetings to align on project goals and timelines, fostering a collaborative environment that encourages innovation and problem-solving.

What we offer

Samsara provides a dynamic work environment where you can make a significant impact on the future of physical operations. As a recently public company, you will have the autonomy and support to drive meaningful change. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that is dedicated to improving the safety, efficiency, and sustainability of operations across various industries. Join us in our mission to transform customer support and enhance the overall customer experience.