Customer Success Manager

Who you are

You have 4+ years of experience in Customer Success or a related field, demonstrating a strong ability to manage customer relationships effectively. You thrive in ambiguous environments and take ownership of your responsibilities, ensuring that customer needs are met and exceeded. Your negotiation skills are top-notch, allowing you to lead discovery and negotiation conversations with customers confidently. You are excited about working cross-functionally and are eager to grow into other roles within the company as it expands. Your ability to influence product direction based on customer feedback makes you a valuable asset to the team.

Desirable

Experience in a fast-growing startup environment is a plus, as is familiarity with customer success metrics and tools. You are comfortable with data analysis and can leverage insights to improve customer journeys. A background in sales or account management would also be beneficial, as it complements your customer success expertise.

What you'll do

As the Founding Customer Success Manager, you will own a portfolio of customer accounts, driving renewals and expansions while ensuring customer satisfaction. You will cross-sell new products to existing customers and run demos to showcase the value of our offerings. Your role will involve partnering with deployed engineers to onboard customers effectively and ensure successful adoption of our products. You will act as the voice of the customer internally, influencing product direction and priorities based on customer feedback and needs. Additionally, you will build and automate scalable Customer Success processes across renewals, volume upgrades, overage billings, and contract standardization. Proactively identifying areas for improvement in the customer journey and executing on them will be key to your success in this role.

What we offer

We provide competitive compensation with meaningful stock options, ensuring that you are rewarded for your contributions to the company's success. Our benefits include medical, dental, and vision plans, along with daily lunch in the office and monthly commuter cost reimbursement. You will also enjoy a 401k plan, unlimited PTO and sick days, and parental leave. We believe in supporting our employees' well-being, which is why we offer a quarterly wellness budget to help you maintain a healthy work-life balance. Join us in building the foundation of Customer Success at OneSchema and make a significant impact on our growth journey.