Empowering communities with affordable natural gas solutions
Gas South is a leading natural gas provider in the Southeastern U.S., serving over 450,000 residential and commercial customers. Headquartered in Atlanta, Georgia, Gas South is a subsidiary of the Cobb EMC cooperative and has been recognized as one of Atlanta's 'Top Places to Work' six times since 2...
Gas South offers a comprehensive benefits package including a matching 401(k), education assistance, generous PTO, and flexible work schedules. Employ...
Gas South fosters a culture centered around social responsibility and community support, encouraging employees to engage in initiatives that promote s...
Gas South • Atlanta, Georgia
Gas South is hiring a Manager of IT Service Operations to lead a client-focused support team. You'll ensure exceptional service delivery and mentor staff while implementing best practices. This role requires a strong technical background and leadership experience.
You have a strong technical background and a proven track record of leading high-performing teams in fast-paced environments — you thrive on solving real challenges for both colleagues and customers. With experience in IT service operations, you understand the importance of delivering exceptional service and delighting users. You are skilled in providing strategic leadership to technical support teams, guiding daily operations, and mentoring staff to foster professional growth. You are familiar with ITIL standards and have experience monitoring compliance with IT and customer service standards.
Experience in recruitment, onboarding, and ongoing development of service desk personnel is a plus. You are passionate about fostering a culture of collaboration, accountability, and continuous learning within your team. You have a knack for optimizing workflows and implementing best practices to enhance user experience consistently.
As the Manager of IT Service Operations, you will be the driving force behind an energetic, client-focused support team. You will oversee all service desk functions, including ticket management and workflow optimization, ensuring that every technical issue receives a speedy, expert solution. You will collaborate directly with business leaders and the rest of the IT team to drive innovation and streamline processes. Your role will involve serving as the primary escalation point for complex technical issues, ensuring that your team is equipped to handle challenges effectively. You will conduct regular audits and process reviews to ensure adherence to internal policies and standards.
Gas South provides a supportive work environment with opportunities for professional development. You will have access to employer-paid life and disability coverage, as well as annual employer contributions of up to 12.5% to your 401k. We offer remote work options based on business needs, an annual performance incentive, and a paid four-week sabbatical every five years. Additionally, you will have opportunities to volunteer in the community and receive education assistance up to $5250 per year.
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