Senior Manager, Customer Success UKI

Who you are

You have a strong background in customer success management, with a proven track record of building and sustaining customer relationships. Your experience in driving customer adoption and expansion of technology platforms sets you apart. You are a creative and innovative thinker, always striving for excellence in your work. You thrive in collaborative environments and enjoy working with diverse teams to achieve common goals. Your passion for customer success is evident in your approach to problem-solving and your ability to inspire others. You understand the importance of digital transformation and are eager to help organizations navigate this journey.

Desirable

Experience in low-code or software development platforms is a plus, as is familiarity with enterprise software solutions. You have a knack for understanding customer needs and translating them into actionable strategies. Your ability to communicate effectively with both technical and non-technical stakeholders is essential. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.

What you'll do

As a Senior Manager within Customer Success at Mendix, you will play a crucial role in transforming how companies approach their digital transformation efforts. You will lead a team dedicated to driving customer success and ensuring that clients maximize the value of the Mendix platform. Your responsibilities will include developing and executing strategies to enhance customer engagement and satisfaction. You will work closely with customers to understand their goals and challenges, providing guidance and support to help them achieve success with the platform. You will also collaborate with cross-functional teams to ensure that customer feedback is integrated into product development and improvement initiatives.

In this role, you will be responsible for setting and achieving revenue goals in the UK&I region. You will analyze customer data to identify opportunities for growth and expansion, and you will develop targeted initiatives to drive adoption of the Mendix platform. Your leadership will be instrumental in fostering a culture of customer-centricity within the organization, ensuring that every team member understands the importance of delivering exceptional customer experiences.

What we offer

Mendix offers a dynamic and inclusive work environment where you can thrive and make a meaningful impact. We value diversity and encourage individuals from all backgrounds to apply. You will have the opportunity to work with a talented team of professionals who are passionate about innovation and customer success. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us at Mendix and be part of a company that is transforming the way organizations develop software.