Senior Agent, Customer Service (Russian Speaker) - Willing to relocate to Kuala Lumpur, Malaysia

Who you are

You have experience in customer service, particularly in a fast-paced environment where you have interacted with diverse customers. Your ability to communicate effectively in Russian is essential, and you are comfortable using various communication channels such as email, chat, and voice to resolve customer inquiries. You understand the importance of maintaining a strong knowledge of company products to provide accurate information and support to customers. You are a team player who collaborates well with internal stakeholders, including product managers and marketing teams, to address customer feedback and improve service delivery. You are adaptable and willing to learn about the crypto industry, ensuring you can assist customers with their needs effectively.

Desirable

Experience in the crypto or financial services industry would be a plus, as it would enhance your ability to assist customers with specific inquiries related to crypto trading and decentralized applications. Familiarity with customer support tools and platforms can also be beneficial in streamlining your workflow and improving response times.

What you'll do

In this role, you will be responsible for addressing customer inquiries and issues in real-time, ensuring that each interaction is handled with professionalism and courtesy. You will respond quickly to customer requests through live chat and follow up via email as necessary. Your role will involve collaborating with various internal teams to relay customer feedback and complaints, helping to improve the overall customer experience. You will maintain a strong understanding of OKX's products and services, enabling you to provide accurate and helpful information to customers. Additionally, you will be expected to contribute to the development of customer service processes and best practices, ensuring that the team operates efficiently and effectively.

What we offer

At OKX, you will be part of a dynamic team that is reshaping the future of crypto. We offer a supportive and diverse work environment where your contributions are valued. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge technology in the crypto space. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a willingness to learn. Join us in making a significant impact in the world of cryptocurrency.