Customer First Advocate

Who you are

You are a positive and enthusiastic individual who is eager to learn and grow within GoodLeap. Your excellent verbal communication skills enable you to assist customers effectively over the phone, ensuring their questions are answered and issues are resolved courteously and efficiently. You are flexible and willing to work varying schedules, including Saturdays, to meet the needs of our customers and team. You thrive in a supportive environment where you can contribute to a mission-driven company focused on sustainable solutions.

What you'll do

As a Customer First Advocate, your primary responsibility will be to assist customers over the phone, providing them with the support they need regarding GoodLeap's financing and software products. You will answer questions, resolve issues, and ensure that customers have a frictionless experience with our technology. Your role will involve actively listening to customer concerns and providing clear and concise information to help them navigate our offerings. You will also collaborate with team members to improve customer communication and enhance the overall customer experience. Your contributions will play a vital role in helping homeowners adopt sustainable solutions more affordably and accessibly.

What we offer

At GoodLeap, you will be part of a technology company that is making a significant impact in the sustainable solutions space. We offer a supportive work environment where you can develop your skills and grow your career. You will have the opportunity to work with a team that is dedicated to delivering best-in-class financing and software products. We value our employees and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to change lives through sustainable solutions.