Simplifying inventory management for global brands
Cin7 is a comprehensive inventory management platform headquartered in Denver, Colorado, that connects businesses with suppliers, sales channels, and marketplaces. With over 7,000 customers globally, Cin7's SaaS solution streamlines operations for brands in various industries, enhancing their sales ...
Cin7 offers competitive salaries, equity options, flexible remote work policies, and generous PTO. Employees also benefit from a learning budget to su...
Cin7 fosters a culture focused on innovation and customer success, encouraging employees to take ownership of their work. The company values transpare...
Cin7 • Auckland, NZ
Cin7 is seeking a Technical Support Specialist to enhance customer satisfaction and retention. You'll assist customers in utilizing inventory management solutions effectively. This role is ideal for motivated individuals looking to make an impact in a fast-growing software company.
You are a motivated individual eager to contribute to customer satisfaction and retention. You understand the importance of good support in business and are driven to help customers effectively use Cin7's inventory management solutions. You thrive in a fast-paced environment and are ready to take on challenges that come with supporting a global software company.
As a Technical Support Specialist at Cin7, you will play a crucial role in assisting customers with their inquiries and issues related to our inventory management software. You will be responsible for providing timely and effective solutions to ensure customers can successfully manage their products across multiple sales channels. Your work will directly impact customer retention and the overall reputation of Cin7 as a leading software provider.
You will engage with customers through various communication channels, including email, phone, and chat, to address their technical concerns. You will also collaborate with other teams within the company to escalate issues when necessary and ensure that customer feedback is communicated effectively. Your goal will be to empower customers to maximize the value of our software, helping them to run their businesses more efficiently.
At Cin7, we offer a supportive work environment where your contributions are valued. You will have the opportunity to grow your skills in a rapidly expanding company recognized as NZ Hi-Tech Company of the Year 2023. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for professional development.
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