Spécialiste au Support Premium

Who you are

You are a dedicated and enthusiastic individual who is committed to delivering exceptional customer service. You possess strong communication skills and have a knack for problem-solving, which allows you to effectively assist clients and stakeholders. Your adaptability and responsiveness are key in a fast-paced environment, ensuring that you can handle challenges with ease. You are also hospitable and determined to uphold the highest service standards, particularly for our premium support segment. Your analytical mindset helps you understand customer needs and provide tailored solutions.

What you'll do

As a Customer Support Specialist at Airbnb, you will be on the front lines, interacting directly with customers and internal stakeholders. Your primary responsibility will be to provide end-to-end support to key members of our community, including the luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with users throughout the process. Your role will involve understanding customer inquiries, addressing their concerns, and providing timely solutions. You will also collaborate with various teams to enhance the overall customer experience and contribute to the continuous improvement of our support processes.

What we offer

Airbnb offers a full-time position based in British Columbia, Canada, where you will be part of a vibrant community dedicated to creating memorable experiences for guests and hosts alike. You will have the opportunity to work in a supportive environment that values your contributions and encourages professional growth. We believe in the importance of a diverse workforce and welcome applicants from all backgrounds. Join us in making a difference in the travel industry and helping our community thrive.