Empowering public safety with modern software solutions
Mark43 is a leading public safety software platform headquartered in New York City, designed to enhance law enforcement operations. The platform is utilized by over 100 agencies, including police departments in cities like San Antonio and Washington D.C. Mark43 has raised over $70 million in funding...
Employees at Mark43 enjoy competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to promote work-life bal...
Mark43 fosters a culture focused on innovation in public safety technology, emphasizing collaboration and a commitment to improving community outcomes...
Mark43 • Remote
Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43’s mission is to empower communities and their governments with new technologies that enhance the safety and quality of life for everyone. We build powerful, scalable, and elegant software that sets a new standard for the tools our first responders rely on. Our users are diverse, and we are committed to embracing diversity of thought and experience within our team.
We are looking for a Software Support Analysts to join our team. In this role, you’ll be on the front lines of our customer support efforts, directly interacting with both first responders and civilian staff at public safety agencies to improve their experience and understanding of our products. Support team members collaborate with teams across Mark43 and provide valuable insights into the perspective of our users. Qualified candidates will have strong interpersonal skills, a clear and patient style of communication, and a keen mind for problem-solving. As Mark43 is growing quickly, successful team members will adapt to changing team dynamics and processes.
The schedule for this vacancy will be Monday-Friday 9am-6pm ET. Occasional weekend hours may be required.
What You’ll Do
If you were part of our team, here are some things you would have done last week:
What You’ll Need
We’re looking for a Software Support Analysts with a minimum of 2 years of professional experience in software support. Mark43’s work has high stakes and involves a complex product suite. We’re always striving to exceed the demands and expectations of our customers, and this team will be on the front line when it comes to creating a great customer experience.
People who thrive on our team also tend to share the following characteristics and skills:
Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.
As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.
Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.
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