Customer Experience Specialist - English (Pune)

Who you are

You are a dedicated individual with a passion for travel and a commitment to providing excellent customer service. You possess strong communication skills in English and are comfortable interacting with diverse customers from around the world. Your ability to empathize with travelers and resolve their issues efficiently makes you a valuable asset to the Agoda team. You thrive in a fast-paced environment and are eager to learn and grow within the company. You understand the importance of teamwork and collaboration in delivering outstanding customer experiences.

Desirable

Experience in customer service or support roles is a plus, but not mandatory. Familiarity with travel-related services or platforms can enhance your ability to assist customers effectively. A positive attitude and a willingness to adapt to changing situations will help you succeed in this role.

What you'll do

As a Customer Experience Specialist at Agoda, you will be the first point of contact for customers seeking assistance with their travel plans. You will handle inquiries via various channels, including phone, email, and chat, ensuring that each customer receives timely and accurate information. Your role will involve troubleshooting issues related to bookings, cancellations, and other travel-related queries. You will also provide guidance on Agoda's services and promotions, helping customers make informed decisions.

You will work closely with other team members to share insights and improve processes, contributing to a culture of continuous improvement. Your ability to remain calm under pressure and manage multiple tasks will be essential in delivering exceptional service. You will receive training and support to enhance your skills and knowledge about Agoda's offerings and the travel industry.

What we offer

Agoda offers a dynamic work environment where you can develop your skills and grow your career in customer service. You will be part of a diverse team that values collaboration and innovation. We provide comprehensive training to ensure you are well-equipped to assist our customers effectively. Additionally, you will have access to various resources and tools to help you succeed in your role. We believe in recognizing and rewarding hard work, and you will have opportunities for career advancement within the company. Join us in making travel easier and more enjoyable for everyone.