Maintenance Sales Analyst

Who you are

You have a strong analytical mindset and are skilled in interpreting data to drive sales strategies. Your experience in sales operations has equipped you with the ability to prepare and modify complex sales quotes for a high-end customer base. You excel at collecting, analyzing, and reporting data from various internal systems, ensuring that renewal quotes are accurate and timely. You are adept at engaging with customers to manage relationships and understand their business objectives, linking NICE products and solutions to their strategies. Your collaborative nature allows you to work closely with management and account executives to develop effective sales approaches for contracts nearing expiration. You are committed to maintaining high customer retention rates and maximizing annual contract value.

Desirable

Experience in a similar sales analyst role or within the technology sector would be beneficial. Familiarity with CRM systems and data analysis tools is a plus, as is a background in customer relationship management.

What you'll do

In this role, you will be responsible for ensuring the timely renewal of service contracts by analyzing and interpreting data from various systems. You will prepare and modify complex sales quotes tailored to an established high-end customer base. Your role will involve collecting and analyzing data to create comprehensive reports that inform renewal quotes for customers. You will engage closely with NICE customers to manage relationships, ensuring that renewal sales are closed on time. Understanding clients' business objectives will be crucial as you articulate the value of NICE products and solutions in alignment with their strategies. You will develop and implement tactics to engage customers in a structured renewal timeline, collaborating with management to determine necessary strategic sales approaches for contracts nearing expiration. Your efforts will contribute to maintaining a high percentage of customer retention and annual contract value, effectively influencing stakeholders across customer organizations and establishing credibility with both business and technical functions.

What we offer

NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values ambition and innovation, providing you with opportunities to make a significant impact. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in our mission to deliver exceptional service and solutions to our clients, and be part of a company that is proud to be an equal opportunity employer.