Account Manager

Who you are

You are a proactive Account Manager with a knack for building relationships and a strong focus on client satisfaction. With experience in managing client accounts, you understand the importance of retention and growth through upselling and cross-selling. You thrive in a flexible, remote-first environment and are motivated by the opportunity to make a significant impact on client success. Your tech-savvy nature allows you to communicate effectively with clients and understand their needs, ensuring that you can represent Kinsta in all non-technical support interactions. You are driven by results and enjoy the thrill of seeking out additional revenue opportunities while closing deals.

Desirable

Experience in a post-sale, client-facing role is a plus, as is familiarity with cloud hosting or related technologies. You may have a background in sales or customer success, which has equipped you with the skills necessary to excel in this position. A strong understanding of the EMEA market will also be beneficial in this role.

What you'll do

As an Account Manager at Kinsta, you will be responsible for managing a dedicated group of clients, known as your book of business, throughout their entire journey with us. Your primary goal will be to help clients achieve their objectives while ensuring their satisfaction with our services. You will engage with clients regularly to understand their needs and identify opportunities for upselling and cross-selling additional services. Your role will involve building strong relationships with clients, acting as their main point of contact, and providing them with the support they need to succeed.

You will also be tasked with retaining clients' business by proactively addressing any concerns and ensuring they are aware of the full range of services Kinsta offers. Your ability to communicate effectively and understand client goals will be crucial in driving additional revenue and maintaining high satisfaction levels. You will work closely with internal teams to ensure that client feedback is incorporated into our service offerings and that we continuously improve our processes to better serve our clients.

What we offer

At Kinsta, we pride ourselves on our company culture, which emphasizes flexibility and support. You will have the opportunity to work in a remote-first environment, allowing you to balance your professional and personal life effectively. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to provide exceptional cloud hosting services and make a meaningful impact on our clients' success.