Customer Success Manager (Bahasa Indonesia speaking)

Who you are

You have 5+ years of experience in Customer Success, Account Management, or Client Services, demonstrating a strong customer-centric approach. You thrive in ambiguous situations and can operate autonomously while advocating for your customers within the organization. Your technical aptitude allows you to understand complex concepts related to MongoDB and databases, and you are eager to learn more about these technologies. You possess excellent communication skills, enabling you to effectively collaborate with various teams, including Sales and Professional Services, to drive customer success. An entrepreneurial mindset is essential, as you will take ownership of your customer portfolio and make key decisions to ensure effective outcomes. You are comfortable escalating issues to the executive team when necessary and have a proven track record of de-risking customer challenges.

Desirable

Experience in a technical environment is a plus, as it will help you better understand the needs of your customers. Familiarity with account management tools and methodologies will also be beneficial in this role.

What you'll do

As a Customer Success Manager at MongoDB, you will be the primary point of contact for our end users, ensuring they receive the support and guidance they need to succeed with our products. You will leverage your technical knowledge and account management skills to build strong relationships with customers, acting as an extension of their team within MongoDB. Your role will involve understanding customer needs, advocating for their interests, and collaborating with internal teams to deliver effective solutions. You will take full ownership of your customer portfolio, making key decisions to drive positive outcomes and resolve any issues that arise. Your ability to navigate complex situations and communicate effectively with both customers and internal stakeholders will be crucial to your success.

What we offer

At MongoDB, we are committed to fostering a supportive and inclusive work environment. We offer a hybrid working model that allows you to balance your professional and personal life effectively. You will have the opportunity to work with a talented team and contribute to the growth of our customer success initiatives. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making an impact on the world through technology and customer advocacy.