Live Streaming Program Manager - APAC

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are looking for a Live Streaming Program Manager to join our Product Merchandising team and help connect amazing stories with the fans who will love them. 

The Live Streaming Program Manager is a pivotal role dedicated to ensuring the success of Live events on our service at every stage of the event’s life cycle. This position requires a high level of organization, cross-functional collaboration, and strategic oversight to deliver a great member experience through meticulous planning and execution of event deliverables.  This role is integral to ensuring the seamless execution and success of Netflix’s Live events.

Key Responsibilities:

• Act as a primary point of contact for Live event launch information, representing Product deliverables in discussions

• Create and maintain comprehensive Product & Title Overviews, ensuring updated delivery types and projections for scaling and promotion

• Focus relentlessly on creating top-tier tracking, standards, and practices while scaling workflows

• Collaborate with cross-functional teams across Production/Post, Creative, and Engineering for an end-to-end Launch view

• Oversee event-level work streams and task forces, coordinating with internal and external partners for on-service launches and ensuring relevant team involvement

• Possess a deep understanding of title set-up and our merchandising experience, identifying opportunities and gaps for unique or special requests

• Identify and address potential blockers, issues, and missed deliverables, while elevating concerns to Live leadership

• Support contingencies, quickly troubleshoot title set-up if an issue occurs, and bring in the right Product teams

• On-call for all event launches which may fall on nights, weekends, and/or holidays

• Conduct post-mortems and collaborate on scaling event operations and workflow improvements

• Work globally, collaborating with teammates around the world to ensure events in various countries launch with excellence 

• Occasional travel required

The ideal candidate has:
You excel at forging strong relationships with colleagues across diverse disciplines and teams, positioning yourself and your team as indispensable partners in achieving company objectives.  You are culturally attuned and experienced working across geographies in APAC and globally.  You are deeply passionate about Live Events and are committed to shaping the future of Netflix's Live offerings. You thrive in fast-paced, dynamic, high-volume, and high-impact environments. Self-motivated and driven, you embody Netflix’s culture of high performance, curiosity, freedom, and responsibility.

• 8+ years proven experience in Live streaming program management, operations, or a related field

• Business fluency in English and Japanese

• Ability to program manage large-scale projects and initiatives with exceptional organizational and program management skills

• Proven ability to build strong cross-functional relationships across Content, Marketing, Product, Operations, and Tech

• Excellent communication skills, both written and verbal

• High aptitude for problem solving and taking charge in high pressure situations

• Analytical mindset with a focus on operational metrics and improvement

• Ability to work in a fast-paced environment and manage multiple priorities effectively

• Effective at giving honest and direct feedback 

• Deep commitment to Inclusion and Diversity

• Understand, advocate, and embody the company’s values and team goals.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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