The leading data streaming platform for enterprises
Confluent, founded in 2014 and headquartered in Mountain View, California, is a leading data streaming platform built on the open-source Apache Kafka project. With over 1,001 employees, Confluent has raised $455.9 million in funding and serves a diverse range of enterprise customers, providing real-...
Confluent offers unlimited holiday, life insurance, income protection insurance, and delicious catered food twice a week. Employees also benefit from ...
Confluent fosters a culture that values open-source collaboration and innovation, emphasizing the importance of real-time data solutions. The company ...
Confluent • IN Office Bangalore
Confluent is hiring a Customer Support Systems Engineer to enhance their support systems infrastructure through custom Zendesk applications. You'll collaborate with the Global Technical Support team and ensure high-quality technical solutions. This role requires experience in software development and Zendesk customization.
You have a strong background in engineering with a focus on customer support systems, ideally with experience in Zendesk. You understand the importance of treating support systems infrastructure as a software product, moving beyond mere configuration to create custom solutions that enhance user experience. You are skilled in translating abstract concepts into concrete technical solutions, ensuring that the architecture and design of systems are stable, scalable, and reliable. You thrive in collaborative environments, working closely with cross-functional teams to drive engineering best practices and lead technical design reviews. You are proactive in seeking feedback and are committed to continuous improvement in your work.
Experience with application development within the Zendesk platform is a plus, as is familiarity with coding languages that support customization efforts. You are comfortable with the entire development lifecycle, from requirements design to deployment, and you have a keen eye for detail that ensures high-quality outcomes. You are also open to learning new technologies and methodologies that can enhance your contributions to the team.
In this role, you will be responsible for designing and building custom solutions within the Zendesk platform, focusing on developing custom Zendesk apps using the Zendesk Apps Framework. You will work closely with the Global Technical Support team to understand their needs and translate them into effective technical solutions. Your contributions will span the entire development lifecycle, including requirements gathering, design, development, testing, and deployment. You will lead technical design through design reviews and architecture reviews, ensuring that all solutions meet the highest standards of quality and reliability. You will also be a key player in driving engineering best practices within the team, fostering a culture of collaboration and continuous improvement.
At Confluent, you will be part of a team that is dedicated to transforming how data moves and what organizations can achieve with it. We offer a collaborative work environment where your ideas are valued, and you have the opportunity to lead and grow in your career. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We are committed to creating an inclusive workplace where everyone can contribute and thrive, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to put information in motion and make a meaningful impact in the world of data streaming.
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