Account Manager

Role Purpose: Account Managers (AM) are at the heart of our incredible growth story assisting the customers help derive increased business value and thereby making a real difference to their business. As a AM, you will be responsible for our rapidly growing customer segment wherein the focus apart from retention will predominantly be on growing the account exponentially by acting as a trusted strategic advisor. Based out of our Bangalore office, you will be responsible for customer onboarding, ongoing support, adoption and growth for the assigned set of accounts.

 

Role Value: You as a AM will own the overall relationship and ensure a mutually rewarding and unceasing relationship for both the customer and Jumio. This is highly instrumental in long term growth and success for all those involved whilst making the digital world a safer place for everyone.

 

Responsibilities : Representing Jumio with the customer at the epicentre, you will be responsible for: 

• Ensuring customer success through successful onboarding, proactive support and increased adoption
• Working with the cross functional team at Jumio, continuously seek opportunities to expand Jumio’s footprint within the account
• Strategizing account plans in discussion with AM Leadership team and execute meticulously using a judicious mix of High Touch, Low Touch and Tech Touch means
• Managing accounts across the set of industries, consistently meet and exceed targets for customer retention and growth
• Handling the accounts end-to-end including negotiation on new opportunities through closure
• Program managing account escalations
• Securing referrals and testimonials by building the trust within the customer organization
• Maintaining timely updates and data hygiene in our CRM system
• Work in the customer time zone.

Experience and Qualifications :

 

• A proven track record of having worked with ‘C’ suite in customer organizations across sizes and earned the trust as a strategic advisor
• 6+ years of B2B direct selling and/ or CSM (Account Management) experience in a fast paced environment ensuring customer satisfaction, adoption and growth
• Story telling ability to identify and sell into new use cases
• Strong prospecting, value proposition articulation, negotiation and closing skills
• Track record of meticulous planning and relentless time-bound execution
• Excellent verbal and written communication skills

 

Great to have Experience and Qualifications :

 

• Prior exposure to managing SaaS or Recurring Revenue related offerings from leading organizations
• Knowledge of Know Your Customer (KYC) and Anti Money Laundering (AML) environments and the solutions offered in this space
• Post graduate degree in Business Administration
• Proficiency in CRM - preferably SFDC additional (non-essential) experience and qualifications

 

Key Characteristics and Attitudes :

In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill. 

• Friendly and supportive
• Adaptable and flexible
• Articulate and persuasive
• High IQ and EQ
• Curious and coachable
• Commercially Aware
• Resilient and tenacious
• Big picture and the detail
  

 

@Work :

Our newest office, Jumio is in Prestige Tech Park III and growing fast. A hub of technical excellence with Machine Learning enablement at its core the engineers and team are committed to learning and innovation. They set the bar high

• • Passionate
  • Constructive
  • Knowledgeable
  • Coaching
  • Respectful
  • Responsible