Simplifying cloud data management for enterprises
Rubrik is a cloud data management company headquartered in Palo Alto, California, specializing in data backup, recovery, and security solutions. Founded in December 2013, Rubrik has raised over $1.3 billion in funding from investors like Greylock Partners and IVP, and serves over 3,000 customers, in...
Rubrik offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
Rubrik fosters a culture of innovation and accountability, encouraging employees to take ownership of their projects and contribute to the company's m...
Rubrik • Bangalore, India
Rubrik is hiring a Customer Success Engineer II to provide enterprise-level technical support to customers. You'll work closely with cross-functional teams to ensure timely activation and adoption of Rubrik's SaaS products. This role requires strong technical skills and a commitment to customer success.
You have experience in customer success or technical support roles, ideally within the technology sector. You possess strong problem-solving skills and are adept at diagnosing and resolving complex technical issues. Your communication skills are excellent, allowing you to effectively interact with customers and cross-functional teams. You are committed to delivering a world-class post-purchase experience and understand the importance of customer satisfaction in a SaaS environment. You thrive in a collaborative setting and enjoy working with diverse teams to achieve common goals. You are proactive in ensuring customers realize the full value of the products they use, and you are passionate about data management and security.
As a Customer Success Engineer II at Rubrik, you will serve as a key point of contact for customers, providing enterprise-level technical support via phone, web, email, and chat. You will work closely with customers to ensure timely activation and adoption of Rubrik's SaaS products, helping them achieve their business objectives. You will collaborate with cross-functional teams to deliver solutions that enhance the customer experience and drive customer success. Your role will involve diagnosing and resolving technical issues swiftly, ensuring that customer data remains protected and available. You will also contribute to the continuous improvement of support processes and customer engagement strategies. Your expertise in data management and security will be crucial in advising customers on best practices and effective use of Rubrik's solutions.
Rubrik offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values collaboration and innovation, and you will have the opportunity to make a significant impact on customer success. We provide competitive compensation and benefits, along with opportunities for professional development and training. Join us in our mission to empower organizations to manage their data securely and efficiently.
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