Head of Account Management, Digital

Who you are

You are an experienced leader with a proven track record in account management, ideally with over 5 years of experience in a similar role. You have a strong ability to build, mentor, and coach teams, fostering an environment that encourages growth and collaboration. Your expertise in people management, expectation setting, and strategic portfolio growth is complemented by your skills in conflict management. You thrive in a fast-paced environment and are comfortable engaging with executives to drive mutually beneficial outcomes.

You understand the importance of creating a positive team culture and are committed to iterating on processes that enhance team dynamics. Your leadership style is inclusive, and you believe in empowering your team to take ownership of their careers. You are motivated by the challenge of accelerating growth in strategic merchant relationships and payments revenue, and you are passionate about developing future leaders within your organization.

Desirable

Experience in the financial technology sector is a plus, as is familiarity with payment solutions and data-driven decision-making. You are adept at streamlining complex operations and have a knack for encouraging effective collaboration among diverse teams. Your ability to communicate clearly and effectively with stakeholders at all levels will be key to your success in this role.

What you'll do

As the Head of Account Management, Digital, you will lead a business-focused team of managers and their direct reports, overseeing a total of over 40 individuals. Your primary responsibility will be to develop and motivate your team, ensuring they have the tools and support needed to excel in their roles. You will set clear expectations and guide your team in strategic portfolio growth initiatives, helping them navigate challenges and conflicts as they arise.

You will serve as an executive stakeholder, providing insights and direction that align with the company's goals. Your role will involve regular engagement with senior leadership to discuss progress, challenges, and opportunities for growth. You will also be responsible for iterating on the culture within your team, ensuring it remains vibrant and conducive to high performance.

In addition to team leadership, you will play a critical role in shaping the overall strategy for account management within the organization. You will analyze performance metrics, identify areas for improvement, and implement best practices that drive success. Your ability to foster strong relationships with strategic merchants will be essential in accelerating revenue growth and enhancing customer satisfaction.

What we offer

At Adyen, we value in-person collaboration and have an office-first approach, with locations in both New York and San Francisco. You will be part of a dynamic team that is committed to delivering innovative and ethical solutions in the financial technology space. We offer a supportive environment where you can truly own your career and make a significant impact on the organization.

We encourage you to apply even if your experience doesn't match every requirement. Adyen is dedicated to creating a diverse and inclusive workplace where everyone can thrive. Join us and help shape the future of payments.