Renewal Coordinator

Who you are

You are a detail-oriented individual who thrives in a structured environment, capable of managing multiple tasks while ensuring accuracy and timeliness in all renewal activities. You understand the importance of customer communication and are comfortable acting as the primary point of contact for administrative renewal processes. Your organizational skills allow you to maintain adherence to defined renewal strategies and customer experience standards, ensuring that all interactions align with internal team expectations.

You possess a proactive mindset, ready to escalate exceptions and collaborate with Customer Success and U.S. stakeholders to resolve any issues that may arise during the renewal cycle. Your ability to follow established processes and guidance will be crucial in executing the full renewal cycle effectively. You are eager to contribute to a performance-based culture where your ideas and initiatives are valued.

Desirable

While specific skills are not outlined, familiarity with contract management processes or customer service experience would be beneficial. A background in administrative roles or operations can also enhance your ability to succeed in this position.

What you'll do

As a Renewal Coordinator at OpenGov, you will support the contract lifecycle by executing defined renewal activities from end to end. Your responsibilities will include generating quotes for renewals, coordinating necessary approvals, and managing outreach to customers to ensure a smooth renewal process. You will prepare renewal documentation and escalate any exceptions according to documented procedures, working closely with the Customer Success team and other stakeholders.

You will act as the primary point of contact for all administrative renewal communications, ensuring that all interactions are timely and professional. Your role will require you to maintain adherence to defined renewal strategies and risk criteria, contributing to a positive customer experience throughout the renewal cycle. You will be expected to collaborate effectively with internal teams to align on customer needs and expectations, ensuring that all renewal activities are executed with precision.

What we offer

OpenGov prides itself on fostering a performance-based culture where every employee is encouraged to contribute ideas and take action to improve processes. You will have the opportunity to work in a dynamic environment that values excellence and recognizes outstanding performance. The company promotes from within, providing growth opportunities for those who excel in their roles. You will be part of a mission-driven organization that aims to empower local and state governments through innovative AI and ERP solutions, making a meaningful impact in the public sector.