Customer Success Manager II

Who you are

You have experience in customer success or account management, ideally within a technology or SaaS environment — you understand the importance of building strong relationships with clients and ensuring their satisfaction with the product. You are a proactive problem solver who enjoys working with customers to identify their unique challenges and provide tailored solutions. Your communication skills are top-notch, allowing you to effectively convey technical concepts to non-technical stakeholders. You thrive in a collaborative environment, working alongside sales, support, and product teams to drive customer success. You are comfortable with data analysis and can leverage insights to improve customer engagement and retention. You are passionate about technology and its potential to transform operations, particularly in industries reliant on physical operations.

What you'll do

In this role, you will be the primary point of contact for a portfolio of Samsara's top customers, ensuring they receive the support and guidance needed to maximize the value of the Connected Operations™ Cloud. You will work closely with the implementation team to understand customer needs and help them customize the platform to fit their operations. You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for upselling additional features or services. You will collaborate with cross-functional teams, including sales, support, and product, to address customer inquiries and advocate for their needs within the organization. You will analyze customer data to track engagement and success metrics, using this information to inform your strategies and improve customer outcomes. You will also contribute to the development of best practices and resources to enhance the customer experience.

What we offer

Samsara provides a dynamic work environment where you can make a significant impact on customer success and satisfaction. You will have the opportunity to work with innovative technology that is transforming industries and improving operational efficiency. We offer competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. You will be part of a supportive team that values collaboration and encourages you to grow in your career. We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs.