The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Singapore, Singapore
Datadog is seeking a Manager of Enterprise Customer Success to lead a team focused on driving customer adoption and satisfaction. You'll manage onboarding and training while collaborating with various internal teams. This role requires strong leadership and customer relationship skills.
You have a proven track record in customer success management, ideally within the enterprise sector, and possess strong leadership skills to manage and develop a team of Customer Success Managers. You understand the importance of customer advocacy and are committed to ensuring a positive customer experience. Your experience includes building executive relationships with enterprise accounts, particularly within Fortune 1000 companies. You are adept at analyzing customer usage trends to identify renewal risks and opportunities for growth. You thrive in a collaborative environment and can effectively communicate with cross-functional teams to drive customer success initiatives.
In this role, you will manage, recruit, onboard, and train a team of Enterprise Customer Success Managers. Your primary responsibility will be to drive adoption among existing customers through effective onboarding and education strategies. You will coach your team to build strong relationships with named enterprise accounts, ensuring they receive the support needed to maximize their use of Datadog's products. You will monitor customer lifecycles, analyzing usage trends to uncover renewal risks and identify opportunities for contract growth. Additionally, you will serve as an escalation point between customers and internal teams, ensuring that customer issues are resolved promptly and effectively. Your role will involve collaborating with various departments, including Sales, Support, Enablement, Product, Finance, and Legal, to enhance the overall customer experience and satisfaction.
Datadog values a strong office culture that fosters collaboration and creativity. As part of a hybrid workplace, you will have the flexibility to create a work-life harmony that suits your needs. You will be part of a leading company in the industry, contributing to impactful work that drives customer success. While specific salary details are not mentioned, Datadog is known for offering competitive compensation packages and benefits to its employees.
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