Jr. Customer Success Manager

Who you are

You have at least 3 years of experience in B2B operations, ideally in Sales, Customer Success, or Account Management. You hold a Bachelor's degree in Economics, Finance, Business Administration, or a related field. Your communication and interpersonal skills are excellent, allowing you to effectively collaborate with both internal and external stakeholders. You possess strong organizational and administrative skills, with a keen attention to detail that ensures accuracy in your work. Proficiency in Microsoft Excel and Google Sheets is essential, as is a basic understanding of SQL for data analysis.

What you'll do

As a Junior Customer Success Manager at Uber, you will play a vital role in ensuring business success by assisting merchants with setup and administrative tasks. You will provide operational support to ensure smooth onboarding and ongoing success for clients. Your responsibilities will include managing and maintaining accurate records, contracts, and client documentation. You will generate reports and insights from data to support account strategies and decision-making. Additionally, you will coordinate internal processes to ensure seamless execution of client and merchant needs, while communicating effectively with stakeholders to resolve issues and enhance account performance.

What we offer

At Uber, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work closely with experienced professionals in the field, gaining insights and knowledge that will benefit your professional development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.