Sr. Customer Success Manager - (CIS & CEE Region, Russian speaking)

Who you are

You have a strong background in customer success management, ideally with 5+ years of experience in a technology or analytics environment. Your ability to build relationships and drive customer engagement is second to none, and you understand the importance of customer advocacy in achieving business goals. You are fluent in Russian, which allows you to effectively communicate with clients in the CIS & CEE region. You approach challenges with a growth mindset and are committed to delivering exceptional value to customers.

You thrive in cross-functional environments, collaborating with teams across product, engineering, marketing, and sales to ensure customer needs are met. Your analytical skills enable you to derive insights from data, helping customers optimize their use of Amplitude's platform. You are passionate about helping customers succeed and are skilled at identifying opportunities for growth and improvement.

Desirable

Experience in digital analytics or a related field is a plus, as is familiarity with AI-driven solutions. You have a track record of driving customer adoption and engagement through structured programs and personalized support. Your ability to navigate complex customer relationships and advocate for their needs within your organization sets you apart.

What you'll do

As a Senior Customer Success Manager at Amplitude, you will be responsible for building and maintaining strong relationships with our customers in the CIS & CEE region. You will drive long-term value realization by ensuring customers are effectively utilizing our digital analytics platform. Your role will involve conducting regular check-ins, providing product expertise, and sharing best practices to help customers achieve their goals.

You will collaborate closely with cross-functional teams to advocate for customer needs and ensure that their feedback is incorporated into product development. By analyzing customer data and usage patterns, you will identify opportunities for increased adoption and engagement, tailoring your approach to meet the unique needs of each customer.

Your success will be measured by customer satisfaction, retention rates, and the overall impact you have on their success with Amplitude. You will also play a key role in onboarding new customers, guiding them through the initial setup and helping them understand how to leverage our platform to its fullest potential.

What we offer

At Amplitude, we are committed to creating an inclusive environment where all employees can thrive. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. You will be part of a dynamic team that values collaboration and innovation, working together to help our customers succeed in their digital transformation journeys. Join us in making a meaningful impact in the world of digital analytics.