Technical Support Representative

Who you are

You are eager to launch your career in technology and customer support. With a passion for technology and networking, you thrive in environments where you can make a difference through exceptional customer service. You are ready to build strong relationships with customers and deliver outstanding support by identifying solutions and resolving issues efficiently. You are a quick learner, excited to become an expert in the Nextiva platform, and you understand the importance of meaningful connections in driving better business outcomes.

You possess a customer-obsessed mindset and are forward-thinking, aligning with Nextiva's culture of innovation. You are adaptable and thrive in a fast-paced environment where continuous learning is encouraged. You are ready to collaborate with incredible people and contribute to creating exceptional customer experiences.

Desirable

While specific technical skills are not required, any familiarity with customer support tools or platforms would be beneficial. A background in technology or experience in a customer-facing role would also be advantageous as you embark on this journey.

What you'll do

As a Technical Support Representative at Nextiva, you will play a key role in redefining customer experiences. You will engage with customers to understand their needs and provide solutions to their issues. Your responsibilities will include troubleshooting technical problems, guiding customers through the Nextiva platform, and ensuring they receive the highest level of service. You will work closely with other team members to share insights and improve the overall customer experience.

You will participate in training sessions to become proficient in the Nextiva platform, allowing you to assist customers effectively. Your role will involve identifying common issues and contributing to the development of resources that enhance customer support. You will also have the opportunity to collaborate with various teams within the company to ensure a seamless customer experience.

What we offer

Nextiva provides a supportive environment for professional growth and development. You will have access to training and resources that will help you advance your career in the tech industry. The company values its employees and fosters a culture of collaboration and innovation. You will be part of a team that is dedicated to making a positive impact on customer experiences and driving business success. Join us at Nextiva and be part of a company that is shaping the future of customer experience and team collaboration.