Customer Success Associate - B2B SaaS

Who you are

You are an enthusiastic professional with a focus on customer success, eager to contribute to the growth of a leading software company. You understand the importance of effective communication and collaboration, and you thrive in a hybrid work environment. You are adaptable and willing to learn, recognizing that growth comes from embracing new challenges. You are comfortable interacting with various stakeholders, including customers and executives, to ensure a seamless experience. You appreciate the value of diversity in perspectives and are committed to fostering an inclusive environment.

What you'll do

In this role, you will oversee all aspects of projects and support for assigned accounts, ensuring that customer needs are met effectively. You will interact directly with customers to understand their requirements and provide solutions that enhance their experience with Poppulo's products. You will collaborate with Poppulo executives and leaders from other departments to drive project success and improve customer satisfaction. Your contributions will have a significant impact on customer retention and overall success. You will be responsible for managing project timelines and deliverables, ensuring that all stakeholders are informed and engaged throughout the process. You will also gather feedback from customers to identify areas for improvement and work with your team to implement changes that enhance the customer journey.

What we offer

Poppulo offers a dynamic work environment where you can grow your skills and capabilities. You will be part of a team that values collaboration and innovation, working together to drive the success of our customers. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual. Join us in making a meaningful impact in the world of communications and workplace technology.