Secure access for a cloud-first world
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Zscaler • Tokyo, JPN
Zscaler is seeking a Senior Product Support Engineer to provide expert, hands-on support for their cloud native Zero Trust Exchange platform. This role focuses on ensuring customer success and leveraging technology to its fullest potential.
You have a strong background in product support, ideally with experience in cloud-based technologies and cybersecurity solutions. Your ability to solve complex challenges and provide high-impact customer experiences sets you apart. You thrive in a collaborative environment and are driven by a purpose to make a positive difference on a global scale. You understand the importance of transparency and constructive debate in achieving the best outcomes for customers. Your experience in customer success organizations has equipped you with the skills to identify innovative solutions and foster a culture of continuous growth.
Experience with cloud security solutions or Zero Trust architectures is a plus. Familiarity with customer support tools and methodologies will enhance your ability to deliver exceptional service. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer satisfaction.
In this role, you will be responsible for providing expert support to Zscaler's customers, ensuring they achieve their goals and leverage the technology effectively. You will engage with customers during the implementation phase and beyond, addressing their needs and concerns promptly. Your role will involve collaborating with cross-functional teams to identify and resolve issues, contributing to the overall success of the customer experience. You will also play a key role in building a customer-centric culture within the organization, driving adoption and continuous growth.
Zscaler offers a dynamic work environment where your contributions can make a significant impact. You will be part of a high-performing team that values collaboration, ownership, and accountability. The company is committed to supporting your professional development and providing opportunities for growth within the organization. Zscaler also emphasizes a culture of execution centered on customer obsession, ensuring that you are empowered to do your best work. Join us in shaping the future of cybersecurity and making a difference for our customers worldwide.
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