Senior GTM Data Analyst - Enterprise and Outbound Sales

Who you are

You have 5+ years of experience in data analysis, particularly in a sales or marketing context — you've developed analytical models that drive strategic decisions and optimize performance metrics. Your expertise in SQL allows you to extract and manipulate data efficiently, providing actionable insights that influence business outcomes. You are skilled in data visualization tools, enabling you to present complex data in an understandable format for stakeholders. You thrive in collaborative environments, working closely with sales and finance teams to align targets and track performance. You are detail-oriented and possess strong problem-solving skills, allowing you to identify trends and anomalies in data that inform strategic initiatives. You are passionate about using data to drive business success and are eager to contribute to a team that values data-driven decision-making.

Desirable

Experience in a SaaS environment is a plus, as is familiarity with customer acquisition metrics and sales forecasting. Knowledge of advanced analytics techniques and tools will set you apart, as will any experience with AI-driven customer service solutions.

What you'll do

In this role, you will oversee the development of analytical models and reporting tools that provide transparency into GTM performance. You will lead quarterly planning for Enterprise and Outbound sales motions, ensuring that targets are aligned with financial goals. Your work will involve reshaping reporting processes to enhance the tracking of customer acquisition metrics, allowing the sales team to make informed decisions. You will collaborate with GTM leadership to define strategic initiatives and rigorously track their efficacy, ensuring that the sales strategies are optimized for success. You will also be responsible for presenting your findings to stakeholders, translating complex data into actionable insights that drive business growth. Your contributions will be vital in shaping the future of Intercom's sales strategies, making this a key role within the organization.

What we offer

Intercom offers a dynamic work environment where you can make a significant impact on the company's growth. You will have the opportunity to work with cutting-edge AI technology and contribute to a mission-driven company focused on enhancing customer experiences. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the organization. Join us in setting the new standard for customer service and be part of a team that values innovation and excellence.