Senior Product Designer II, Service Hub

About this role

HubSpot is looking for a Senior Product Designer II to lead the calling experience for sales and service reps across HubSpot. In this role, you’ll help reps deliver great customer experiences by designing powerful, easy-to-use tools for every step of the calling journey. 

You’ll be part of the Omnichannel team, which shapes how front-office teams communicate with customers across calling, email, messaging, and third-party integrations — ensuring these experiences feel consistent and connected across HubSpot. 

What You’ll Do

• Design world-class tools: design and evolve the end-to-end calling experience for sales and service reps, ensuring every conversation feels seamless, intelligent, and connected.

• Lead cross-hub experience strategy: partner with cross-functional teams across Sales Hub and Service Hub to define shared goals, align on roadmaps, and deliver cohesive calling experiences across products.

• Simplify complex workflows: identify and resolve friction in channel setup, channel switching, and daily calling by designing solutions that reduce inconsistencies and eliminate manual workarounds.

• Design smarter call workflows: partner with Product and Engineering to bring customer context and automation into calls, helping reps prepare, stay focused, and follow up with less effort.

• Prototype, validate, and iterate: use research, usability testing, and rapid prototyping to explore ideas, validate decisions, and improve experiences based on real rep behavior.

• Advocate for the customer experience: surface customer insights, build alignment across teams, and influence decisions to ensure calling and messaging experiences remain cohesive as HubSpot scales.

What You’ll Bring To HubSpot

• Turn complexity into clarity: your excel at turning complex, multi-surface workflows into clear, intuitive experiences that scale without losing quality.
• Strong cross-functional partnership: you’re comfortable working closely with Product, Engineering, and Design partners across multiple teams, building trust and momentum through collaboration.
• Influence without authority: you can align partners around shared goals, advocate for the customer experience, and help teams converge on cohesive solutions— even when ownership is distributed.
• End-to-end product thinking: you think beyond individual screens to consider workflows, edge cases, integrations, and long-term implications across the product ecosystem.
• Customer-centered decision making: you ground your work in real customer needs and rep workflows, using research, feedback, and data to guide tradeoffs and priorities.
• Rapid exploration and iteration: you use prototyping and testing to explore ideas quickly, learn early, and improve designs based on what actually works for users.
• Clear communication: you explain your thinking clearly, share context generously, and lean into direct communication when there’s friction or uncertainty.

Which Level is Right for Me?

We’re hiring across different levels—your exact fit will be determined during our interview process as we match your impact and growth trajectory:

• HUB-4 (Mid-Level): Contributes to impactful small-to-medium features within product areas while developing expertise under senior guidance. Explores creative solutions while mastering fundamental interaction design principles and our comprehensive design system.

• HUB-5 (Senior I): Drives medium-to-large features independently within product areas, delivering polished solutions that delight users. Creates thoroughly researched, industry-standard experiences while advancing fluency in sophisticated design systems and dynamic interactions.

• HUB-6 (Senior II): Owns complex, high-impact projects independently while collaborating seamlessly across product areas. Delivers holistic, well-crafted solutions with comprehensive user coverage and strategic influence beyond immediate scope.

• HUB-7 (Staff): Leads transformative, large-scale projects across multiple product lines with exceptional autonomy and strategic impact. Innovates beyond industry standards while mentoring teams and driving collaborative excellence across design system evolution.

• HUB-8 (Principal): Spearheads the most complex, high-visibility projects spanning organizational boundaries with masterful navigation of ambiguity. Architects scalable design systems and information frameworks that enable coherent experiences across our entire product ecosystem.

• If you’re a Manager, we may have roles that are a good fit for you too! Check this link for additional roles with our UX org.

You don’t need to decide which level on your own—we’ll help you assess as we go!