Sustainable home solutions for a greener future
GoodLeap, headquartered in Granite Bay, CA, is a leading sustainable home improvement marketplace that offers energy-saving products such as solar panels, battery storage, and smart home devices. Formerly known as Loanpal, GoodLeap has raised nearly $1 billion in funding, positioning itself to capit...
GoodLeap offers a comprehensive benefits package that includes health, vision, and dental insurance, along with flexible work-from-home opportunities ...
GoodLeap is committed to sustainability and innovation, fostering a culture that prioritizes environmental responsibility and ethical consumerism. The...
GoodLeap • Roseville, CA - HQ
GoodLeap is seeking a Bilingual Client Support Manager to enhance customer experience for installers on their platform. This role involves leveraging data to identify improvement areas and ensuring standards are met. Strong communication skills and a focus on customer satisfaction are essential.
You have experience in client support or customer success, ideally within a technology or finance-related field. Your bilingual skills enable you to communicate effectively with a diverse range of clients and partners, ensuring that everyone feels supported and understood. You are data-driven, using insights to identify areas for improvement and enhance the overall customer experience. You thrive in collaborative environments, working closely with installers to meet customer expectations and uphold GoodLeap's standards. You are detail-oriented, capable of conducting audits and managing pipelines to ensure smooth operations. Your commitment to customer satisfaction drives you to be a reliable and trustworthy ally for both customers and installers.
As a Bilingual Client Support Manager at GoodLeap, you will work directly with installers on our platform, ensuring they receive the best possible support and guidance. You will leverage big data to analyze performance and identify areas for improvement, collaborating with installers to enhance their customer interactions. Your role will involve conducting regular audits to ensure that installer practices align with GoodLeap's standards and expectations. You will manage pipelines effectively, ensuring that customer needs are met promptly and efficiently. By focusing on improving the customer experience, you will help GoodLeap maintain its reputation as a leader in sustainable financing solutions. You will also participate in training and onboarding new installers, providing them with the tools and knowledge they need to succeed on our platform.
GoodLeap offers a dynamic work environment where you can make a significant impact on customer satisfaction and installer success. You will have the opportunity to work with cutting-edge technology in the sustainable solutions sector, contributing to a mission that benefits homeowners and the environment. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture emphasizes collaboration, innovation, and a commitment to excellence, making it a great place to advance your career while making a difference.
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