Senior Software Engineer - Customer Experience Platform

Who you are

You have 5+ years of experience in software engineering, with a strong background in building scalable systems that enhance customer experiences. Your expertise in Java and JavaScript allows you to design and implement robust backend solutions that support millions of users. You are familiar with cloud technologies, particularly AWS, and have experience with containerization using Docker, which enables you to deploy applications efficiently.

You understand the importance of creating seamless user experiences and have worked on projects that involve REST APIs and GraphQL. Your collaborative nature means you thrive in cross-functional teams, working closely with Product, Design, AI, Data, and Operations partners to deliver high-quality solutions. You are passionate about leveraging technology to improve customer interactions and support processes.

Desirable

Experience with conversational AI workflows and self-service customer journeys is a plus, as is familiarity with internal tools that enhance agent efficiency. You are comfortable navigating complex systems and enjoy the challenge of optimizing processes to better serve customers and support agents alike.

What you'll do

As a Senior Software Engineer on the CX Platform team, you will design, build, and evolve the core systems that power Hopper’s post-booking experience. Your work will directly impact customers and internal support agents, enhancing the efficiency and quality of service provided. You will collaborate with various teams to deliver intelligent, scalable customer service systems, including conversational AI workflows and self-service customer journeys.

You will be responsible for developing backend services that integrate with internal tools used by thousands of agents, ensuring that these systems are reliable and performant. Your role will involve writing clean, maintainable code and participating in code reviews to uphold high standards of quality across the team.

You will also engage in system architecture discussions, contributing your insights to improve the overall design and functionality of the platforms. Your ability to analyze user needs and translate them into technical requirements will be crucial in driving the success of the projects you work on.

What we offer

At Hopper, you will be part of a dynamic team that is dedicated to transforming the travel experience for millions of users. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment that values collaboration and innovation, allowing you to make a meaningful impact on the customer experience.

We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to enhance travel experiences through technology and customer-centric solutions.