Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle

Who you are

You are a dedicated Customer Service Specialist with a strong background in healthcare billing. You excel at managing patient inquiries and are driven to provide exceptional service. Your problem-solving skills are top-notch, and you are motivated to make a positive impact in the healthcare sector. You have mastered the art of customer service and administrative work, and you are eager to join an organization that is transforming healthcare.

What you'll do

In this role, you will handle patient phone calls and message inquiries, ensuring patient satisfaction while navigating complex healthcare needs. You will de-escalate issues and assist patients with insurance, billing, medical records, authorizations, and referrals. Your role will involve collaborating with providers and operations team members to resolve urgent billing issues and proactively reaching out to patients with open balances to discuss payment options. You will educate patients and administrators on health insurance benefits and answer complex billing inquiries, all while utilizing the C-I-CARE framework to ensure a positive experience.

What we offer

Amazon offers a comprehensive benefits package that includes medical, financial, and other benefits. You will have the opportunity to work in a supportive environment that values high-quality care and service. As part of a team that is dedicated to transforming healthcare, you will play a crucial role in enhancing the patient experience and contributing to the mission of delivering exceptional care.