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Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Lisbon, PRT
Uber is hiring a Customer Support Specialist (German Speaker) to assist German-speaking users in the DACH market. You'll manage virtual support tickets and ensure customer satisfaction through effective communication. This role requires fluency in German and experience in B2B support.
You are a proactive individual with at least 6 months of experience in B2B support or customer service. You possess strong communication skills in German, allowing you to effectively assist customers and resolve their issues with empathy and clarity. You thrive in a process-driven environment and are comfortable managing a high volume of support tickets. Your ability to identify common problem patterns will help improve the overall customer experience. You are eager to build a strong foundation in customer support and operations within a large, international company.
In this role, you will be based in our Lisbon Center of Excellence, serving as a front-line specialist for Uber's DACH market. Your primary responsibility will be to manage and resolve a high volume of virtual support tickets via chat and email, ensuring that customers feel heard and supported. You will follow documented procedures to investigate and resolve low-to-medium complexity customer issues accurately. Additionally, you will handle B2B support and proactive outreach, helping to manage accounts and build relationships with our business partners. You will also assist in basic root cause analysis to help the team understand the driving factors behind customer inquiries.
You will be part of a dynamic team that operates 24/7, providing you with the opportunity to work in a fast-paced environment. This role offers a stable work experience focused on customer satisfaction and operational excellence. You will gain valuable experience in high-volume customer support and B2B account management, setting a strong foundation for your career in the tech industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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