Empowering hospitality businesses worldwide
Cloudbeds is a leading hospitality management platform headquartered in San Diego, California, specializing in property management systems (PMS) and booking engines for hotels, hostels, B&Bs, and vacation rentals. With over 21,000 customers in 157 countries, Cloudbeds has raised $82 million in fundi...
Employees enjoy competitive salaries, equity options, flexible PTO, remote work opportunities, and a comprehensive health benefits package....
Cloudbeds fosters a remote-friendly culture that emphasizes collaboration and innovation, allowing employees to work from anywhere while focusing on d...
Cloudbeds • Latin America
Cloudbeds is seeking an Onboarding Coach for their Customer Onboarding Team to train clients on their hospitality platform. You'll tailor the onboarding experience to fit client needs and ensure they understand the system. This role requires a strong understanding of hospitality and client care.
You have a deep understanding of the hospitality industry and can empathize with clients, stepping into their shoes to demonstrate how our system can simplify their operations. You are dedicated to providing exceptional service, treating clients with the same care you would offer a guest in a hotel. Your ability to ask insightful questions allows you to tailor the onboarding experience to meet the unique needs of each client, ensuring they leave with confidence in using our platform. You thrive in a collaborative environment, working closely with a close-knit team to bring our motto of 'more reservations, happier guests' to life. You are adaptable and can navigate the challenges that come with onboarding diverse clients across various properties.
As an Onboarding Coach, you will play a crucial role in the customer journey, guiding clients through the onboarding process of our hospitality platform. You will conduct training sessions, ensuring clients understand how to leverage our system to enhance their operations and commercial strategies. By fostering strong relationships with clients, you will help them realize the full potential of our platform, ultimately leading to increased reservations and improved guest satisfaction. You will collaborate with the Customer Onboarding Team to refine training materials and processes, ensuring they are effective and engaging. Your insights will contribute to the continuous improvement of our onboarding experience, helping us to better serve our clients and meet their evolving needs.
At Cloudbeds, we offer a fully remote work environment, allowing you to collaborate with a global team of innovators. You will have the opportunity to work with cutting-edge technology in the hospitality sector, contributing to solutions that address real challenges faced by hoteliers. We value your growth and development, providing resources and support to help you excel in your role. Join us in transforming the hospitality industry and making a meaningful impact on our clients' success.
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