Product Designer

About Hook

We’re building the future of customer growth. At Hook, we use AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.

We’re a Series A company who ranked 33 out of 100 on the Sifted fastest growing startups and we have raised $multi-million in funding from some of the top investors in Europe and the US (e.g. Balderton Capital and Lightspeed) and have an enviable list of customers that we’re working with including some of the fastest growing companies in the world. We’re looking for ambitious people that want to be part of our meaningful vision of changing how businesses engage with their customers, and of building one of the world’s leading workplaces for great people along the way.

We’re looking for a Product Designer to help shape our product as we scale.
You’ll work closely with our Lead Product Designer, Customer Success, and engineers to take ideas from early discovery through to polished, production-ready experiences. This is a hands-on role with real ownership, you’ll influence what we build, how we build it, and how it feels to use.
From untangling complex, data-heavy workflows to sweating the smallest UI detail, your work will directly impact how Customer Success teams understand their customers and drive growth.
If you care deeply about craft, enjoy solving messy problems, and want your work to ship and matter, this role is for you.

What you’ll do

• Own design work across the full product lifecycle — from discovery and exploration to final delivery and iteration.

• Partner closely with engineers and product leadership to define problems, explore solutions, and ship quickly.

• Design clear, thoughtful user flows for complex workflows, balancing usability with speed and scalability.

• Create prototypes and mockups to test ideas, validate assumptions, and align teams.

• Run lightweight user research and feedback sessions to inform decisions and improve what we ship.

• Contribute to backlog prioritisation and delivery by writing tickets and ensuring smooth handoff to engineering.

• Help evolve and maintain our design system, ensuring high visual and interaction quality across the product.

Who we’re looking for

• An experienced product designer with strong skills across UX and visual design, supported by a high-quality portfolio.

• Comfortable working end-to-end from ambiguous problems to delivering to our customers

• Evidence-led and curious, but pragmatic enough to move fast in a startup environment.

• Confident working autonomously, while actively collaborating and welcoming feedback.

• Able to clearly articulate design decisions to engineers and customer-facing teams.

• Adaptable, happy working on complex product flows one day and a landing page or sales asset the next.

Salary - £65,000-£90,000 (depending on experience)

Benefits

🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays

📈 Generous stock options

🏥 Private health insurance so you can get the best care you need

🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food

📚 Annual learning & development budget for every employee

🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street

💻 The best equipment for everyone to work with

Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.