Manager, Account Executives (MidMarket)

Who you are

You have a proven track record in sales leadership, with experience managing teams of Account Executives and driving revenue growth in a competitive market. You excel at developing talent and inspiring your team to achieve ambitious goals. Your strategic mindset allows you to create effective segment strategies and sales processes that prioritize customer-centric approaches. You are innovative and agile, adapting to the fast-paced nature of the AI customer service industry. You understand the importance of collaboration across functions and can effectively communicate with stakeholders at all levels. You are resilient and thrive in challenging environments, always looking for ways to improve and optimize sales performance.

Desirable

Experience in the AI or technology sector is a plus, as is familiarity with customer service solutions. You have a strong network within the industry and can leverage relationships to drive business success. A background in data-driven decision-making will help you analyze sales metrics and adjust strategies accordingly.

What you'll do

In this role, you will lead a team of Account Executives responsible for generating new business revenue in the North America region. You will develop and execute a value-led sales strategy that aligns with Intercom's mission to enhance customer experiences through AI. Your leadership will focus on building a high-performing team, fostering a culture of accountability and excellence. You will work closely with cross-functional teams to ensure that sales processes are efficient and customer-centric. You will set clear goals for your team, monitor performance, and provide coaching to help them achieve their targets. You will also play a key role in segment strategy and planning, ensuring that your team is well-equipped to meet the needs of the market.

What we offer

Intercom offers a dynamic work environment where innovation is encouraged, and employees are empowered to make a difference. You will have the opportunity to work with cutting-edge AI technology and contribute to a company that is setting new standards in customer service. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences and be part of a team that values collaboration, creativity, and customer success.