The online marketplace transforming car sales
Motorway is a leading online car marketplace based in Fitzrovia, London, that enables car owners to sell their vehicles quickly and efficiently, often within 24 hours. Founded in 2017, Motorway has raised $272.6 million in Series B funding and achieved unicorn status in 2021. The platform connects s...
Motorway offers significant stock options for many roles, allowing employees to benefit from the company's growth. Employees enjoy flexible work-from-...
Motorway fosters a culture of innovation and adaptability, capitalizing on the digital transformation of the second-hand car market. The company empha...
Motorway • Brighton
Motorway is seeking a Customer Experience Specialist to enhance the customer journey in their innovative online car marketplace. You'll guide customers through the platform, ensuring a smooth experience. This role is ideal for those passionate about customer service.
You are a friendly and approachable individual who thrives in a customer-focused environment. You understand the importance of providing exceptional service and are eager to help customers navigate the car selling process. Your communication skills are top-notch, allowing you to connect with customers effectively and empathetically. You are adaptable and enjoy working with technology, using it to enhance customer interactions and solve problems efficiently. You are excited about being part of a team that is transforming the used car market and are ready to contribute to a culture of innovation and excellence.
Experience in customer service or support roles is a plus, but not mandatory. Familiarity with online platforms and a passion for technology will help you excel in this position. A proactive attitude and a willingness to learn will set you apart as a candidate.
As a Customer Experience Specialist at Motorway, you will be the first point of contact for customers, guiding them through our online platform. You will assist customers with inquiries, ensuring they have a seamless experience from start to finish. Your role will involve using AI-powered tools to provide efficient support, helping customers solve issues and answer questions about the car selling process. You will also gather feedback from customers to help improve our services and contribute to the overall customer experience strategy. Your insights will be valuable in shaping how we interact with our users and enhance their journey with Motorway.
Motorway offers a dynamic work environment where you can make a real impact on customer experiences. You will be part of a supportive team that values innovation and collaboration. We provide opportunities for professional growth and development, ensuring you have the resources you need to succeed in your role. Our culture encourages open communication and feedback, allowing you to contribute your ideas and suggestions. Join us in transforming the used car market and be part of a company that is changing how people sell cars.
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