Especialista de servicio al cliente

Who you are

You have strong communication skills and a total focus on customer satisfaction — you understand the importance of providing exceptional service to users and partners alike. You thrive in a team environment and are eager to collaborate with others to improve processes and outcomes. Your problem-solving abilities allow you to diagnose and resolve issues effectively, ensuring that every interaction leaves a positive impression. Previous experience in retail, hospitality, or customer service is preferred, as it equips you with the skills necessary to excel in this role.

What you'll do

In this role, you will provide high-quality in-person customer support at Uber's Greenlight hubs — your primary responsibility will be to assist new driver partners in completing their first rides and ensuring they feel confident using the platform. You will guarantee timely problem resolution by following established procedures and escalating issues when necessary. Your role will also involve facilitating the registration of new driver partners and communicating the value of driving with Uber, which may include proactive outreach. You will interact with existing drivers and delivery partners to support their success on the platform, collaborating with management to enhance support processes. Additionally, you will assist in local events and promotions, contributing to the overall community engagement efforts.

What we offer

Uber is committed to reimagining the way the world moves for the better — by joining our team, you will be part of a mission-driven organization that values bold ideas and real-world impact. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds to drive innovation and growth. You will have the opportunity to work in a dynamic environment where your contributions directly influence the success of our driver partners and the overall community.