The productivity platform that connects your team
Asana is a productivity software company headquartered in Yerba Buena, San Francisco, CA, that provides a web and mobile application designed to help teams organize, track, and manage their work. With over 100,000 customers including Uber and Air France, Asana went public in 2020 and has raised $414...
Asana offers comprehensive health benefits, including mental health programs and coaching, an in-house culinary program, and supportive parental leave...
Asana fosters a culture centered around collaboration and efficiency, empowering teams to transcend traditional email coordination. With a strong emph...
Asana • Dublin
Asana is seeking a Services Success Manager to support their Professional Services team. You'll advocate for paid services to enhance customer adoption and success. This role requires experience in SaaS implementation and solutions selling.
You are a highly motivated and self-directed Services Success Manager with a proven track record in SaaS implementation and solutions selling. You possess strong organizational skills and can build and grow cross-functional relationships effectively. Your executive presence allows you to advocate for the value of paid services, clearly articulating how they can accelerate customer adoption and drive account growth. You thrive in a collaborative environment and are adept at identifying customer needs and recommending services-based solutions. Your experience in driving operational excellence will be a strong advantage in this role.
In this role, you will support the Accounts team by positioning paid Professional Services as a strategic driver of customer adoption and long-term success. You will engage in a range of activities, from supporting the Services Selling motion to streamlining supporting processes. You will work closely with cross-functional teams and external Channel & Delivery Partners to ensure a smooth customer journey experience. Your responsibilities will include advocating for the value of paid services with both customers and internal account teams, ensuring that they understand how these services can enhance their experience and ROI. You will also be involved in identifying customer needs and requirements, recommending tailored services-based solutions, and collaborating with various stakeholders to achieve successful outcomes.
Asana offers a hybrid work environment, allowing you to work from the office in Dublin on Mondays, Tuesdays, and Thursdays, while providing the flexibility to work from home on Wednesdays and Fridays. You will be part of a growing team that values collaboration and innovation, and you will have the opportunity to contribute to building technology that drives positive change in the world. Asana fosters a culture where everyone feels they belong, and you will be encouraged to apply even if your experience doesn't match every requirement. Join us to make a meaningful impact in the world of work.
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