Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Taipei, Taiwan
Coupang is seeking a Customer Service Specialist to enhance user satisfaction and streamline communication across departments. This role requires proficiency in Mandarin, Korean, and basic English, along with experience in a fast-paced environment.
You are a detail-oriented individual with native-level proficiency in Mandarin and strong communication skills in Korean (TOPIK level 5 or above) and basic English. You thrive in fast-paced environments and can adapt quickly to changing situations. Your interpersonal skills allow you to effectively communicate with customers, team members, and other stakeholders, ensuring that user issues are resolved efficiently. You have a keen eye for identifying areas for process improvement and are committed to enhancing service quality. Previous experience in customer service or e-commerce is a plus, as it equips you with the necessary skills to handle user inquiries and feedback effectively.
In this role, you will serve as a point of contact for users, assisting them with inquiries that frontline staff cannot resolve. You will communicate with relevant departments to ensure user issues are addressed promptly and accurately, enhancing overall user satisfaction. You will also be responsible for optimizing internal processes and systems by identifying areas for improvement based on escalated cases. Your role will involve providing feedback to frontline staff to help them improve their service quality and assisting them in resolving complex issues. You will work closely with engineers to troubleshoot system problems that frontline staff encounter, ensuring that all user concerns are addressed effectively.
Coupang offers a unique opportunity to be part of a growing team in Taiwan, contributing to the expansion of our services. You will have the chance to work remotely, with the flexibility to adapt your work environment to suit your needs. Initial training will take place in the office for two weeks, after which you will transition to a remote work setup. We provide a supportive work culture that values your contributions and encourages professional growth. You will have the opportunity to work with a diverse team and play a key role in shaping the customer experience at Coupang.
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